Delivery & Returns Information
During this difficult period with the Coronavirus, we will be checking and sending any orders out once a week, as our stores are closed for the safety of our staff and customers.
Royal Mail Special Delivery
If you are not completely satisfied with your purchase, simply return the item to us in their original condition (see guidelines below for what constitutes ‘original condition’) within 14 days of receiving the goods. Always retain proof of postage as we cannot take responsibility for items lost without proof of postage. Refunds will be processed less postage as soon as possible, usually the same day, after the item(s) has been received back to us and you will receive an email confirmation from us.
Exchanging for a Different Size
In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above.
Faulty Items or Incorrect Item Received
If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 7 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required. Please follow the usual returns-procedure above. We will refund the postage.
With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you.
Returning Items in their Original Condition
Please take extra care when trying items on to avoid staining from make-up, fake tan, deodorant, strong perfume or other. The item must be unworn & unwashed with all tags still attached and returned in its original packaging (other than tissue paper or the plastic delivery bag) in the condition the item left us. We strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.
If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value.
We would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.
Refunds for items bought as presents can only be given to the original purchaser, and if you decide to swap an item, we cannot stop the purchaser knowing.
Goods we are unable to Refund or Exchange
Unfortunately we are unable to offer a refund or an exchange on the following items for hygiene reasons unless the item is faulty.
Return of Goods Address & Customer Service Contact Details:
Simpsons of Cornwall
36 Market Place
For Delivery & Refund Enquiries:
During the Coronavirus crisis please email us before returning any items, as we will not be manning the telephone and the store is shut during this period. We will get back to you as soon as possible.
Phone from within UK: 01736 362950
International: 0044 1736 362950 Email: [email protected]
Simpsonsofcornwall.co.uk reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail recorded delivery.
Returns that are damaged, soiled or returned without their original labels may not be accepted and will be sent back to you.